ph92 Privacy Policy — Your Personal Data, Handled With Care

ph92 uses the personal information we collect solely for the purposes of providing, improving, and securing the platform experience for Filipino players. Your identity and contact details are used to verify your account, process transactions, and communicate important account-related updates such as security alerts and withdrawal confirmations. Transaction and payment data are used exclusively to process your PHP deposits and withdrawals through the payment methods available in the Finance section, and to comply with applicable financial reporting obligations. Usage and device data help our team detect unusual activity, protect against fraud, and optimise the platform's performance across both desktop and mobile. We may use your email address or mobile number to send you promotional communications about bonuses and platform news, but only if you have opted in to receive such messages — you can adjust your preferences at any time in your account settings. Your data is never used to make fully automated decisions that would have a significant legal effect on you without human review. ph92 will only ever use your information for the purposes described in this policy, and we will notify you if those purposes change materially.

ph92 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is a firm commitment we make to every player on the platform. We may share limited personal data with trusted third-party service providers who assist in delivering our services, such as payment processors, identity verification partners, and technical infrastructure providers. Any such sharing is governed by strict data processing agreements that require third parties to protect your information to the same standard as ph92. We may also be required to disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies when required by law or when doing so is necessary to prevent fraud or protect the safety of our players and the public. In the event that ph92 undergoes a business merger, acquisition, or transfer, your data may be transferred to the successor entity, but only under the condition that the same privacy protections continue to apply. You will be notified in advance of any such transfer where it is reasonably practicable to do so. We do not disclose your personal information to any other party beyond those described in this section.

ph92 takes the security of your personal data seriously and implements technical and organisational measures designed to protect it from unauthorised access, loss, alteration, or disclosure. Your account data is stored on secure servers with access controls, encryption, and monitoring systems in place to detect and respond to any security incidents promptly. Financial transactions processed through the platform are handled using industry-standard security protocols to protect your payment information at every step. We regularly review and update our security practices to keep pace with evolving threats and to maintain the highest possible standard of data protection for Filipino players. Your password is stored in encrypted form and is never accessible in plaintext by any member of the ph92 team — if you forget your password, it must be reset rather than retrieved. While we take all reasonable steps to protect your data, please be aware that no internet-based service can guarantee absolute security, and you also have a responsibility to keep your login credentials confidential. If you suspect that your account has been compromised, please contact us immediately at [email protected] so we can act quickly to secure your account.

ph92 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session and preferences, and to help us understand how players interact with the site so we can continue improving the experience. Essential cookies are necessary for the platform to operate — without them, features such as logging in, maintaining your session, and processing transactions would not work. We also use functional cookies that remember your language settings, preferred payment methods, and other personalisation choices to make your experience smoother across visits. Analytics data collected through cookies is used internally to identify technical issues, measure platform performance, and understand which features Filipino players use most. We do not use third-party advertising cookies or share any cookie data with external marketing networks. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of certain parts of the platform. By continuing to use ph92 after being informed of our cookie practices, you consent to their use as described in this section.

Under the Philippine Data Privacy Act of 2012, you have a number of rights with respect to your personal information held by ph92, and we are committed to honouring those rights in a timely and transparent manner. You have the right to access the personal data we hold about you — simply contact [email protected] with a written request and we will provide you with a summary of your data within a reasonable time. You have the right to correct any inaccurate or incomplete information in your account, either by updating your profile settings directly or by contacting our support team. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations ph92 has to retain certain records. If you believe your data has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. You may also request that we restrict the processing of your data in certain circumstances, or object to processing that is based on legitimate interests where your own interests override those of ph92. We will respond to all valid data subject requests within 15 business days and will keep you informed of the progress of your request throughout the process.

ph92 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial obligations. Account information such as your registration details and transaction history is retained for a minimum period required by applicable Philippine financial and gaming regulations, even after your account is closed, to support audit, fraud prevention, and dispute resolution purposes. Usage data and session logs are retained for a shorter period and are regularly purged once they are no longer required for the purposes of platform security and performance monitoring. Where you have requested deletion of your data, we will action that request promptly and confirm deletion in writing, except where retention is required by law. Communications records such as support emails are retained for a limited period to assist with follow-up enquiries and to maintain a quality standard in our customer service. We periodically review the personal data we hold and delete or anonymise data that is no longer necessary. If you have questions about how long specific types of data are retained, please contact our support team at [email protected].

ph92 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we provide to Filipino players. When we make material changes to this policy, we will update the effective date shown at the top of the page and, where appropriate, notify you directly via the email address associated with your account. We encourage you to review this Privacy Policy periodically so that you are always informed about how your personal information is being handled. Your continued use of the ph92 platform after any update has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you should stop using the platform and may request that your account be closed by contacting [email protected]. Minor clarifications or corrections that do not materially affect your rights will be updated without formal notice. The most current version of this Privacy Policy will always be available on this page at ph92.bio/privacy-policy.